First, you check if the lettuce was actually ordered. If that is the case, you check if it’s on the packing list and if got through to the supplier correctly. Before you get in touch with the supplier, you check the current supply. If there is insufficient lettuce in stock, you call the supplier to inform them that the lettuce has not been delivered. You indicate that an express delivery will be required, so that the lettuce is there before the shop opens.

If there is sufficient lettuce to get through the day, you call the supplier to ask why the lettuce wasn’t delivered. You also indicate that it is no longer necessary to deliver the lettuce and ask for a refund. You will receive a number for this, which you have to put in the worksheet. You email this worksheet to the finance department. They will ensure that the money is refunded. You then place an order for the lettuce for the next day to make sure you don’t run out the next day. If needed you can borrow products from another Salsa Shop store.