Customer Support Specialist
Orbisk Utrecht
What is required?
- 0 - 2 years of experience in a Customer Support role
- Familiarity with ticketing systems and CRM software would be an asset
- Effective administrative skills with an eye for structure, detail and accuracy
- Flexibility and ability to adapt to changing circumstances
- Outstanding communication skills with a customer-centric approach.
- Fluency in English, and any additional languages are an advantage
- Ability to remain calm under pressure and handle challenging customer situations professionally
- An enthusiasm for providing exceptional customer experiences and a commitment to continuous learning
- An interest in hospitality or sustainability, and a passion for making a positive impact!
What will you get?
- €2.000 - €2.500 gross p/m (depending on knowledge and experience)
- 32 - 40 hour working week
- To take a break to recharge, we encourage you to take 30 days of annual leave per year (based on full time)
- With your manager you will have growth conversations to discuss your development
- To support your learning and growth further we offer an annual personal education budget of €500
- And next to this we organise additional team learning activities
- We know that health is important, which is why we offer a health and exercise budget
- To ensure you are taken care of later on, we have a pension contribution of 7%
- We love to have lunch together at the office, so this is on us. Our office dog, Koffie will also be around to keep you company!
- An annual home office budget of €250 is offered, so you can create a nice work from home space
- We make sure we regularly organise company activities to connect and have fun with your colleagues
- When you refer a new colleague we’d like to thank you with a referral bonus
- We are B-corp certified, so of course sustainability runs through our veins
- Last but not least, a dynamic environment and passionate, close knit team all working together towards an ambitious goal!
What will you do?
- 30% Administrating CRM data
- 30% Acting as helpdesk
- 40% Checking quality issues
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Ask a question directly
Hannah Nesmith-Beck
Talent Acquisition Specialist
Vacancy
At Orbisk, we are on a mission to create a sustainable future by achieving an ambitious goal: zero food waste. We're looking for individuals who want to join our motivated team, where impact is at the heart of everything we do, and be part of our collective effort to build a better world. 🌍 To grow our impact as a ‘green’ stain, serving our clients and focusing on innovation is at our core. By embracing a culture of continuous learning, we listen to what our clients need and adapt, improve and enhance our sustainable solution.
We are there to build long term relationships and be a partner to our clients. With tailored guidance and support, our Orbi has been implemented in over 200 professional kitchens to reduce food waste. Let's keep that number growing! 🌱
As an Orbisk Customer Support Specialist, your role is to actively engage and assist customers through effective communication and in-depth analysis. You'll be at the forefront of customer interactions, serving as the initial point of contact for inquiries. Customer Support is an integral part of what we do at Orbisk and is key to helping our customers in their food waste reduction journey.
In this pivotal position, you're not just providing support – you're shaping the Orbisk experience for our customers. Your role is key to upholding the highest standards of quality and ensuring that every interaction is not only efficient but also leaves a lasting positive impression. Dive into the heart of customer engagement, actively participating in maintaining the integrity of customer data, addressing their needs, and proactively identifying and resolving potential issues. It's not just a job; it's a central role in the Orbisk customer journey!
In your role, you'll be tasked with responding to customer requests and inquiries through email, phone, and chat, ensuring direct and effective communication with clients. You will also manage and organize the inflow of Customer Support tickets, maintaining an orderly and efficient processing system. A key part of your responsibilities involves gathering customer feedback to create content for our Knowledge Base, enriching our resources. Additionally, you will oversee the planning and tracking of Orbi shipments and provide support during installations and onboarding processes, contributing to an enhanced customer experience.
You'll be part of the Success and Support team, and will be working closely with the Customer Success Team Lead, Five Customer Success Managers, and two Customer Support Specialists, all dedicated to fostering customer satisfaction and maintaining a smooth and effective support system.
If you enjoy data accuracy, appreciate being structured, are able to respond quickly when dealing with clients and managing a high quantity of tickets, then this is the job for you.
Working week
On a good day, you have a good balance between handling tickets and assisting customers remotely. Your discussions with your colleagues in the support team and the customer will enable you to identify the causes of the problem and resolve them. You'll also find time to work on more global projects to improve the way the support department operates.
On a less good day, there are a lot of unexpected technicals problems on the devices. This can take a while to solve or you need the help of other departments to solve it.
- 08:00
- 09:00
- 10:00
- 11:00
- 12:00
- 13:00
- 14:00
- 15:00
- 16:00
- 17:00
- 18:00
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- Administrating CRM data
- Lunch
- Administrating CRM data
- Checking quality issues
- Brainstorming on how to improve and further structure the Support department
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- Lunch
- Checking quality issues
- Administrating CRM data
- Acting as a helpdesk
- Administrating CRM data
- Checking quality issues
-
- Lunch
- Administrating CRM data
- Checking quality issues
- Planning and tracking Orbi shipments
- Checking quality issues
- Administrating CRM data
-
- Lunch
- Acting as a helpdesk
- Gathering customer feedback
- Administrating CRM data
- Meeting with team
- Reading and responding to e-mails
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- Lunch
- Drinks with team
- Administrating CRM data
- Checking quality issues
- Creating content for our Knowledge Base
- Reading and responding to e-mails
Firsthand experience
Growth
When it comes to learning and growing, we’ve created a way of working where you have flexible growth pathways and lot’s of opportunities to learn new skills. Achieving goals as a team ends up in collective team learning activities to learn and implement new knowledge and skills. You can also make use of a personal education budget, have biannual growth conversations with your manager, and biweekly check ins. To top this off, we also offer sessions with a career coach if you would like to have a more indepth look at your career growth possibilities.
Working at Orbisk
Orbisk is a start-up with a clear mission: to make the global food system more sustainable. The start-up provides complete insights into the food flows of hospitality organizations. Orbisk does this by offering a smart camera and scale that uses image recognition to register which food is thrown away, when, and in what quantity. The customer can view this data in the dashboard, which provides insight into food wastage and can be used to reduce it.
- Main office in Utrecht
- 40% / 60%
- Average age is 30 years
- 40 employees
- Working from home options
Colleagues
