Account Manager Service
EuroSort 's-Graveland +
What is required?
- Completed bachelor's degree in commercial studies
- At least 2 years of relevant work experience in a similar role
- Excellent commend of the Dutch and English language; proficiency in German, French or Spanish is a plus
- Commercially oriented with an affinity for technology
- Strong analytical and communication skills
- An active and entrepreneurial attitude
- Inspiring and innovative in approach
- The 'DNA' of EuroSort (committed, ambitious, reliable, smart, and adaptable) suits you
What will you get?
- €4.500 - €5.500 gross p/m (depending on knowledge and experience)
- 32 to 40 hours working week
- 30 vacation days
- Possibility to enroll in training and course
- Opportunities to working from home, bonus scheme
- Daily fresh fruit, Friday afternoon drinks, monthly company lunch
- Company car, phone, and laptop
What will you do?
- 35% Approaching, advising and visiting clients
- 30% Preparing advice and making calculations
- 15% Liaising with Project Manager Service and other internal stakeholders
- 15% Monitoring and coordinating service projects
- 5% Optimizing work processes
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
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Recruitment team
Vacancy
Acquisition in response to this vacancy is not desired. We generally fill vacancies ourselves and only work with preferred suppliers in exceptional cases.
As an Account Manager Service at EuroSort, you are responsible for supporting customers in Europe who have questions about possibilities for improving and/or optimizing the sorting systems delivered by EuroSort. This mainly involves sorting solutions that are usually older than ten years and therefore outdated. You are also responsible for gathering innovative ideas from customers and act as a key innovation partner.
It is your task to actively approach customers with outdated sorting systems for so-called 'service projects'. These are projects that can consist of complete relocations, refurbishments or expansions of existing systems. You aim to advise the customer to modernize the sorting solution at acceptable costs, so that they can continue to use the service of EuroSort. You prepare the advice proposals well and make substantiated calculations with which healthy margins can be achieved.
Once a service project is sold, the project is handed over to the Service Project Manager. During the execution of a project, you have a coordinating role and keep in touch with the Service Project Manager, various operational departments, and the client to align matters. You also regularly visit customers regarding all service and support related services and products. In this way, you build customer relationships and offer service and support to customers to achieve optimal customer satisfaction.
In this new position, you will report to the Head of Sales and work closely with the Service Project team, which is still in development. Your main collaborator within this team will be the Service Project Manager. This team is a part of the Service and Support department, where you will interact frequently with colleagues from both this department and Sales. As it is a new role, you will have the opportunity to shape the position within certain limits according to your own insights.
If you enjoy advising clients and coming up with suitable solutions for various - sometimes complex - issues, and you find it a challenge to work independently in a technical environment that is in development, then this is a job for you.
Working week
On an enjoyable working day, a customer is satisfied with an advice that you have drawn up, causing the customer to agree with a service order. Successes like this are celebrated by hitting the gong.
On a lesser working day, many ad-hoc chores come in between, which means you cannot get around to tasks that were actually on your schedule.
- 08:00
- 09:00
- 10:00
- 11:00
- 12:00
- 13:00
- 14:00
- 15:00
- 16:00
- 17:00
- 18:00
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- Lunch
- Reading and replying to mails
- Team meeting
- Visiting and advising customers
- Preparing advices and quotes
- Performing calculations
- Consultation with Project Manager Service
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- Lunch
- Monitoring and coordinating service projects
- Service meeting with Backoffice
- Working out process improvements
- Approaching customers regarding service projects
- Approaching customers regarding service projects
- Processing administration in CRM system
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- Lunch
- Project Meeting
- Reading and replying to mails
- Performing calculations
- Preparing advices and quotes
- Handing over project to Project Manager Service
- Approaching customers regarding service projects
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- Lunch
- Processing administration in CRM system
- Preparing advices and quotes
- Calling with customer
- Meeting with Service Helpdesk
- Working out process improvements
- Online meeting with customer
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- Lunch
- Friday afternoon drinks
- Reading and replying to mails
- Performing calcultations
- Calculating post-calculatory margins
- Calling with customer
- Monitoring and coordinating service projects
- Preparing advices and quotes
Firsthand experience
Growth
EuroSort considers personal development very important. That's why there are many opportunities to attend education and training programmes, and courses. EuroSort is currently developing a training policy to make this more concrete.
Working at EuroSort
EuroSort B.V. is specialised in the development and assembly of high volume sorting systems for various applications. Think of order processing, returns, counting and sorting by size, colour, type of products, e-commerce and cross docking. The company was founded in 2001 and believes in qualitative simplicity. Therefore, the sorting solutions are always simple, robust and made of high quality materials and components. This combination creates a system that optimises the work process and makes it more efficient, saves valuable floor space and improves and increases productivity.
- Founded in 2001
- Headquarters in 's-Graveland
- Globally active, branches in the Netherlands, Spain and North America
- 180 employees
- Average age 45 years
- Hybrid working in office positions
- Safety workwear is mandatory in the warehouse and is provided by EuroSort
Colleagues
