Administrative Assistant Service & Support
EuroSort 's-Graveland
What is required?
- MBO-level education or equivalent
- Good computer skills and proficiency in Microsoft Office (Word, Excel, Outlook)
- Excellent command of the Dutch and English language, both verbally and in writing
- Knowledge of German and/or Spanish is a plus
- Strong communication, assertiveness, and customer-oriented attitude
What will you get?
- Maximum €2,500 gross per month (depending on knowledge and experience)
- 32 - 40 hours working week
- 30 vacation days based on full-time employment
- Possibility to attend courses, trainings, and workshops
- Remote work options, bonus scheme
- Daily fresh fruit, Friday afternoon drinks, monthly joint lunch
- Company phone and laptop
What will you do?
- 40% Processing administration
- 40% Reading and responding to emails
- 20% Assisting colleagues with specific tasks
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Vacancy
Acquisition based on this advertisement is not appreciated. We usually fill the vacancies ourselves and in exceptional cases we work with preferred suppliers.
As an Administrative Assistant Service & Support at EuroSort, you are responsible for ensuring excellent customer service and strengthening the company's reputation. Your main responsibilities include drafting and following up on basic quotations and orders, indexing service contracts, and invoicing service orders.
Additionally, you will handle tasks such as indexing and invoicing to customers via the ERP system, preparing quotations for spare parts in collaboration with the Head of Service & Support Back Office, and checking and monitoring spare parts orders. You are also responsible for invoicing services resulting from Helpdesk Support, promptly and adequately responding to customer service needs, and contributing to the continuous improvement of work processes within the department. You will focus on providing high customer satisfaction and strive for long-lasting relationships.
You will become part of the Service and Support Backoffice team, where you will work closely with the Head of Service & Support Back Office.
If you enjoy teamwork, guiding colleagues, and don't mind dealing with various tasks, then this is the job for you.
Working week
On a enjoyable workday, you have the opportunity to assist your colleagues and customers, successfully completing your tasks.
On a less enjoyable workday, you may encounter challenges in executing tasks smoothly due to issues beyond your control.
- 07:00
- 08:00
- 09:00
- 10:00
- 11:00
- 12:00
- 13:00
- 14:00
- 15:00
- 16:00
- 17:00
- 18:00
-
- Reading and responding to emails
- Example week agenda
- Lunch
- Expanding existing service contracts
- Invoicing spare parts orders
- Processing administration
-
- Lunch
- Updating existing work instructions upon request
- Reading and responding to emails
- Processing administration
-
- Lunch
- Processing administration
- Reading and responding to emails
- Reading and responding to emails
- Invoicing service contracts upon activation
-
- Lunch
- Invoicing change requests upon activation
- Processing administration
- Reading and responding to emails
- Invoicing hotline calls upon activation
-
- Lunch
- Supporting other colleagues with specific tasks
- Reading and responding to emails
- Processing administration
Firsthand experience
Growth
EuroSort values personal development greatly. There are many opportunities to attend courses, trainings, and workshops. Currently, EuroSort is developing an education policy to formalize this further.
Working at EuroSort
EuroSort B.V. is specialised in the development and assembly of high volume sorting systems for various applications. Think of order processing, returns, counting and sorting by size, colour, type of products, e-commerce and cross docking. The company was founded in 2001 and believes in qualitative simplicity. Therefore, the sorting solutions are always simple, robust and made of high quality materials and components. This combination creates a system that optimises the work process and makes it more efficient, saves valuable floor space and improves and increases productivity.
- Founded in 2001
- Headquarters in 's-Graveland
- Globally active, branches in the Netherlands, Spain and North America
- 180 employees
- Average age 45 years
- Hybrid working in office positions
- Safety workwear is mandatory in the warehouse and is provided by EuroSort
Colleagues
