Housekeeping Supervisor
DoubleTree by Hilton Amsterdam Centraal Station Amsterdam
What is required?
- At least 1 year of experience as a Housekeeping Supervisor or a strong experience as a Housekeeping Employee
- Good command of the English language, both verbally and in writing. Command of other languages is a plus
- Good communication skills
- Ability to work under pressure
What will you get?
- A salary of €2,675 gross per month
- 38-hour working week
- 25 vacation days
- Training options varying from foreign languages to first aid courses
- For yourself: 30 hotel nights per year in Hilton Hotels worldwide for €50.00 per night + great discounts for friends and family
- 50% discount at our in-house Coffee Store and various restaurants in Amsterdam
- Discount on in-house Food & Beverage
- Travel allowance from 0 km to a maximum of €8.39 per shift
- Free use of the in-house fitness area
- Option to lease an e-bike for only 1 Euro per day
- Staff clothing and free in-house dry cleaning
What will you do?
- 75% Checking rooms and public areas
- 15% Internal meetings/communication
- 10% Administration
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Ask a question directly
Dirk Peters
HR Manager
Vacancy
As a Housekeeping Supervisor at DoubleTree by Hilton Amsterdam Central Station you are responsible for the quality of the cleaned rooms and public areas of the hotel. Together with other Housekeeping Supervisors you manage a large and very diverse team of Room Attendants. They clean the rooms and public areas of the hotel on the basis of training and a checklist. You ensure that the quality of their work is in order by checking this and providing additional explanations where necessary. You work in different shifts: the morning shift from 06:30 to14:30, the afternoon shift from 10:00 to 18:00 or the evening shift from 14:30 to 22:.30.
During the morning shift you go through the planning for the day, you contact the reception and you check whether there are any special details in the morning report. At 08:30 the Room Attendants will arrive and you will have a short briefing in which you go through the details of the day. When you work the evening shift, you fill in the day report at the end of the evening and send in the hours of the Room Attendants to the Office Coordinator. You are part of the Housekeeping team, which consists of Housekeeping Supervisors, Floor Supervisors, the Room Attendants and the Office Coordinator. The team is managed by the Housekeeping Manager and the Assistant Manager.
If you enjoy managing a large group of colleagues, and see a challenge in working with employees of different nationalities, then this is the job for you.
Working week
On a nice working day there is a good energy in the team and we manage to complete the planning without any problems.
On a day that not everything runs smoothly, complaints from guests come in and you have to step in to ensure that everything gets back on track and that all guests are satisfied again.
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- Briefing
- Go through planning
- Prepare the briefing
- Calling the reception
- Check morning report
- Calling the reception
- Check rooms
- Calling the reception
- Check rooms
- Break
-
- Briefing
- Go through planning
- Check morning report
- Calling the reception
- Prepare the briefing
- Checking public areas
- Meeting with Room Attendant
- Checking public areas
- Break
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- Briefing
- Break
- Check rooms
- Adjust planning
- Check rooms
- Check rooms
- Calling the reception
- Administrative tasks
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- Briefing
- Break
- Meeting with manager
- Check rooms
- Conversation with guest
- Check rooms
- Meeting with reception
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- Break
- Send timesheets
- Draft reports
- Administrative tasks
- Check rooms
- Calling the reception
- Check rooms
Firsthand experience
Growth
Various training courses are offered by the hotel. This can vary from social hygiene and food safetytrainings, to a wine course or a first aid course. Whatever may pique your interest, may just very well be in the books for you.
Working at DoubleTree by Hilton Amsterdam Centraal Station
DoubleTree by Hilton Amsterdam Centraal Station has been one of the capital's most iconic hotels for over ten years. The hotel is centrally located and offers stunning views, extraordinary service and multiple food & beverage restaurants. The hotel is best known for its award-winning rooftop bar, but also features fifteen meeting rooms, an inhouse Coffee Store and one of the best grill restaurants in town. The team of DoubleTree is extremely diverse and full of energy and enthusiasm. This is very much needed, since during a busy weekend the hotel welcomes over 1.000 guests per day!
- More than 170.000 employees worldwide
- Active in over 120 countries
- 50% / 50%
- Average age 30
- Depends on function and department
- Remote work negotiable for office positions
Colleagues
