To provide the customer with the proper service, you can map out the worst-case scenario, so you are prepared for it. C.H. Robinson does not have any means of transportation of its own, so you will always work with partners that provide the trucks and drivers, for example. As you will work with a third party, you will have less control over the situation. A timely start is required to be able to load all cars in a day. You want the third party that you involved to adhere to a tight schedule.

To ensure that the transportation company which you hired will also feel responsible for the service that you wish to offer to the customer, you could capture the loading time in a contract. First, you need to ensure that people within C.H. Robinson are aware of the situation and that you and your team are on the same page. Then, you start looking for a carrier that wants to take up this responsibility. You can present the customer with the solution to see whether they agree with you. If you can improve the services provided to the customer, they may pay more for these in some cases.